We continue our collaboration with Dr Margaret O’ Rourke from the Life Matters Academy to explore how awareness of the precious role relationships play in frontline practice is vital to outcomes.
Our tagline, ‘Relationships in Practice’, recognises that the relationship between the client and the practitioner is at the heart of every intervention. Each such relationship has the potential to enhance the service itself at its core and impact positively on health and wellbeing outcomes.
Studies show that communicating and relating from a place of kindness, compassion and empathy, listening reflectively and actively and being truly present and attuned to another person leads to meaningful relationships based on trust – and to better outcomes for client and practitioner alike.
We see this in medicine, where there have been many systemic reviews in relation to the impact of communication skills and positive doctor-patient relationships on health outcomes.
For example, Zelda Di Blasi et al. (2001) who reviewed 25 papers that employed a combination of emotional and cognitive care interventions found “that physicians who adopt a warm, friendly, and reassuring manner are more effective than those who keep consultations formal and do not offer reassurance.”
Research also shows that the quality of communication and relationships in schools, healthcare, community care and social care settings has a direct impact on outcomes.
According to O’ Rourke et al 1999, awareness is 90% and skills, habits, and behaviour are 10% of the solution.
This is why we are passionate about raising awareness and understanding of the role that positive relationships play in frontline work. In doing so, we hope to effect positive change and better outcomes for all.